Q: Do I need to
register on the RemoteControls.co.uk Site?
A: No, you do not need to register to look at the site or to order from the site. If you wish to register by submitting your e-mail address you will be entered onto our database to receive notification of updates to the site, details on new products, special offers etc
Q: What should my screen resolution be set to in order to avoid having to
scroll across the page?
A: This site has been designed to fit on a screen with resolution of 800x600 or greater. In order to optimise your visit at low screen resolutions we recommend you maximise the available space in the browser window by turning off the toolbar and maximising the window.
Q: Is it safe to give my
credit card details over the Internet?
A: This site uses the service of a global leader in secure payment services Worldpay. When you enter your credit card details they are entered directly onto the World Pay server which is protected by SSL. This is a method of encrypting information so that only the intended recipient can understand it. If the information is intercepted by a malicious third party, they will be unable to understand it. This is industry standard security for the taking of credit card information.
Q: Why do I need to enter my Credit Card Details
each time I buy something?
A: For security reasons, we do not store your credit card information.
Q: Do I need any specific
settings in my browser?
A: If you have disabled receiving 'cookies' on your web browser, you must enable this feature, otherwise we cannot be sure who you are and you will be unable to buy any goods. In addition, you should also allow scripts to run within the browser.
Q: What do I do if I have
problems using the RemoteControls.co.uk Site?
A: If you have any more fundamental problems, then please mail us using the
feedback form.
Q: Why do I keep getting "
Object Moved here" messages when browsing the RemoteControls.co.uk website?
A: If you receive the "Object Moved here" message when browsing the site, please click on the hyperlinked text "Object moved here" on the page in question, to take you to your requested page.
This message occurs when using MS IE4 in conjunction with accessing the World Wide Web through a proxy server. It is a well known problem with the browser and affects many sites. Microsoft are in the process of creating a patch to prevent future "Object moved here" messages. To obtain the latest release of IE please visit
http://www.microsoft.com
